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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Points of sale

I am looking for a 2020 agenda, where can I find one?

2020 agendas are sold out in stores, but some models are still available in our online store. Choose yours here.

Can I find every model in every store?

No, each retailer makes its own selection of W. Maxwell products.

When are the planners available in store?

Generally speaking, bookstores have the widest selection. Depending on the store, between the end of April and the end of May for the school planners, and between the beginning of August and mid-September for the annual planners. For the year 2020, due to the COVID-19 crisis delays are expected. To obtain the latest updates, please consult our Where To Buy page. Thank you for your understanding!

Need more information to find a planner?

Just ask us: we will be happy to help you locate your favourite planner.

Buying online on W. Maxwell

What payment methods are available?

Payments with W. Maxwell online store are made by credit card. Transactions are processed through the STRIPE platform, which offers the highest grade of payment processing security.

What shipping method do you use?

The shipping is provided by Canada Post. A tracking number will be generated at the time of the order.

How are shipping fees calculated?

Shipping fees are calculated based on the delivery address, i.e. the Canadian province of destination.
Quebec and Ontario: $ 5.50
Maritime Provinces $ 7.00
Canadian West $ 9.00

Shipping is free for orders of $ 39.00 and more (before taxes). Free shipping does not apply to orders including pre-ordered agendas, as those agendas cannot be shipped at the same time.

What are your handling and shipping times?

Preparation of the order usually takes 1 to 3 working days. Shipping times depend on the destination:

Quebec and Ontario: 3 to 5 working days
Other Canadian provinces: 7 working days

Orders are shipped from Montreal, QC, Canada and delivered by Canada Post.

Canada Post informs us that, due to the COVID-19 pandemic, delays in deliveries are to be expected. More information here.

Do you ship outside of Canada?

Presently our agendas can be shipped anywhere in Canada, but not abroad. We are working on making international shipping available in the future.

I received a defective agenda, what should I do?

If the article you have purchased is defective, we will refund the amount you have paid. To obtain a refund please contact us at info@wmaxwell.com attaching a photo of the defective item. The refund (including the shipping fee) will be issued on the credit card used for the original transaction.

The agenda that I ordered never arrived, what can I do?

We strive to choose the most effective and reliable shipping method, however, in rare cases, it can happen that a parcel is lost or delivered to the wrong address. If this is your case, please contact us at info@wmaxwell.com providing the order number, the name of the product you purchased, and the email address used for the transaction.

Our products and us

Can I buy a refill and reuse my cover?

Yes, for the 2021 Gama and Ulys yearly agendas (January to December), it is now possible to buy a new paper pad in order to reuse the cover you already own. For this year, the refills are available online only. You will find them here:

What does W. Maxwell do for the environment?

At W. Maxwell we are always on the lookout for new solutions to reduce our environmental footprint and that of our products. See all our actions here.

What does W. Maxwell do for the community?

At W. Maxwell we believe in the power of community. Ordinary citizens, like you and us, can contribute to change things with their simple everyday actions. You’ll find here the causes we have at heart and our initiatives.

Why do we print our agendas in China?

Because it is in China, where printing was born, that many of the best printers in the world can be found today. We were in search of the highest possible quality for our planners when we turned towards the Middle Kingdom. China has a special place in our hearts. Over the past 20 years, we travelled there around 15 times. Our presence on the ground and the friendships that have blossomed over the years have allowed us to personally verify the working conditions. This is how we could find our little gems: successful factories at the cutting edge of technology that also comply with high workplace and environmental standards.

Livraison gratuite à partir de 39 $ ::::::::: COVID‑19:INFORMATION